+86 13717134343
FAQ
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Q1: How can I buy samples directly from PDS Technology?
+A: You can contact us through multiple channels to request samples or discuss your project needs:
a.Email: Send your inquiry or query to([email protected]), we will reply to your email within 24 hours on business days.
b.Instant Messaging: WhatsApp, WeChat, Skype for real-time support during working hours.
c.Social Media: Leave a message or inquiry on Website, LinkedIn, YouTube, Facebook, X, Instagram and get a reply within 48 hours. -
Q2: What is the leading time for samples and bulk orders?
+A: Samples in 1 week after the payment; Bulk orders in 30-45 working days after the payment; More than 30k units need to check with our sales team about the orders production schedule. -
Q3: What payment methods does PDS Technology accept for the samples and bulk order?
+A: For secure and efficiency, we recommend to using TT (Bank Transfer), it is more guaranteed and convenient for long-term partnerships. Other options such as PayPal, WeChatPay, AliPay, cash etc. please contact our sales team for other paying options. -
Q4: What are the shipping options and delivery times?
+A: a. Express Shipping (For both Samples and Bulk Orders): DHL, FedEx, SF are around 5-7 days to most countries (remote areas may take longer).
b. Sea Shipping (Bulk Order Only): 15-45 business days, depending on the final destination and logistics arrangements. -
Q5: What is the warranty and technical support?
+A: a. PDS Technology’s standard hardware warranty is 24 months after goods dispatch from PDS Technology’s factory. Warranty covers component and repair without man-made damage or natural disaster. Clients bear one way shipping cost. For man-made damage or natural disaster, we offer repair service with charging fee and replaced components cost. Clients bear two ways shipping cost.
b. During cooperation period, we offer free charge technical consultant. -
Q6: What is the quality control like in PDS Tech?
+A: At PDS Tech, we maintain rigorous quality control standards, utilizing over 30 advanced testing and R&D tools to ensure every computer undergoes thorough testing before shipment.